Frequently Asked Questions About Ordering Your Rees Concert Line Harp
(Clockwise) Garen Rees, Rebecca Brown, Ashley Rohrbach and Melissa Irwin. These are the highly skilled Rees Harps professionals who answer your calls and emails.
Is the web server secure?
Yes. We recently switched providers in order to ensure that we had the most up-to-date and deep secure encryption available. Our provider has never been successfully hacked.
What are your payment terms?
For any Rees Concert Line Harp we require a downpayment of 25% of the harp, any standard ornamentation and any accessories which are ordered at the same time you order your harp. Because pricing for custom ornamentation can not be known at the time the order is placed that downpayment must be made at the time the ornamentation is agreed between you and the artist and we send out your purchase agreement. Should you need to cancel your order for any reason, your downpayment is non-refundable. You are, however, welcome to apply that payment to any of our other harps. For instance, you may use it to purchase a Special Edition Fullsicle Harp or even several Harpsicle® Harps.
What forms of payment do you accept?
On-line we accept Visa, MasterCard, Discover, American Express, Stripe and PayPal. We accept domestic checks and, if you are picking-up your harp, cash. We also accept both domestic and international wire transfers.
May I make payments?
We accept 25% down and the balance due at the beginning of the month in which the harp is scheduled to ship. We do not have other forms of financing available however we do accept PayPal and they offer credit.
Do I have to pay sales tax?
We collect sales tax on all sales delivered within the State of Indiana. The US Supreme Court has just ruled that states can require the payment of sales tax on internet sales. We are waiting to learn just what that means specifically. If we ship to you outside of the United States your country may require duty or VAT.
Why are international dealer prices higher than the ones on this site?
Our international dealers order our harps in groups in order to reduce the cost of shipping and things like brokerage fees. Additionally, in applicable countries, they pay VAT and other taxes when the harps come into their country. The prices we post on our website are just the price for the harp itself, no shipping, brokerage or taxes are included. Your local dealer most likely has these things already built into their prices so you can see the real price of the harp and there will not be any surprises. All of our dealers are very conscientious about their pricing and when you order through them you are receiving the best pricing possible.
How long does it take to build my harp?
It depends on how ornate your ornamentation is and the time of year. Usually, we tell people two months and work to deliver sooner. If you get into the Christmas rush then that pushes delivery out. The same is true for any fully custom ornamentation. Since there is no way to judge the complexity of any custom ornamentation until you have worked it out with the artist, know that it could take up to a year. It seems like a long time but it often takes many weeks just for you and the artist to come to an agreement on all the details. Obviously, a single painted feather happens faster than a full soundboard dragon. The point is, you will get the harp of your dreams but it will take time.
What happens if my harp is not on schedule?
We try very hard to deliver each harp on schedule but upon occasion, for any number of reasons, it is simply not possible to finish a harp on time. In this case, we ask you to remember that we are a small company, handcrafting every single instrument we make. If your harp is behind schedule please know that we are already staying late, coming in early or calling vendors daily to get things moving as quickly as possible. What we will not do is rush your harp. It is our firm belief that late is better than wrong or faulty. We strive for perfection with every voice in every harp and that takes time.
Why are you sending me a purchase agreement?
If we receive your order and you have not ordered fully custom ornamentation, we will email you a purchase agreement. We ask that you read it carefully and send back any corrections to your order. If you are ordering custom ornamentation, the purchase agreement will go out once you and the artist have reached an agreement on the details of the ornamentation. Once we are "all on the same page" we ask that you send confirmation that you accept the agreement. This agreement is important because it clarifies what we are building and the other associated terms for the purchase. Since all our concert harps are built to order and most are highly customized it is extremely important that everything is very clear so that you definitely get the harp you have been imagining.
How much does it cost to ship my harp in the continental United States?
In general a Morgan Meghan Harp is between $180 and $205. A Shaylee Meadows Harp, Mariposa Harp or Aberdeen Meadows Harp is $280 to $300 depending upon where you live. We can give you an exact quote at the time we send out your purchase agreement if you request it. Payment for shipping is due at the same time as your final harp payment.
How much does it cost to ship my harp to Hawaii or Alaska?
As you probably know if you live there, shipping prices vary widely depending upon the city or island. We can give you an exact quote at the time we send out your purchase agreement if you request it. Payment for shipping is due at the same time as your final harp payment.
How much does it cost to ship my harp internationally?
Prices vary by country and associated brokerage fees. Taxes, like VAT, will be collected by your country. Contact your local post office or customs office and they can give you that amount. When we contact you for the final payment on the harp we will let you know the cost of the shipping. If you would like to know earlier please feel free to ask and we will get you a shipping quote.
How safe is it to ship my harp?
Very, very, very few harps have been damaged in our more than forty-five years of business. We ship everything fully insured. Should the worst happen our office will coordinate everything with you and deal with the shipper. If the damage is minor and the harp can be repaired to new, we will do that immediately. If this is not the case then your replacement harp jumps to the top of our build queue and we get a new one to you as quickly as is reasonably possible. None of the additional shipping involved will be charged to you.
How will my harp ship?
Harps shipping domestically go UPS. We use UPS Supply Chain Solutions, FedEx and a combination of other well-established shippers to move our international shipments. Everything goes by air.
Will I be notified when my harp ships?
Yes. We will either call or email depending upon our normal form of communication with you.
What happens if I am not at home when my harp arrives?
Unless you tell us otherwise, we send the harps out signature required, meaning someone must be home to sign for the harp. If no one is there, the delivery company will leave a notice for you. However, no matter what we do there are times when an individual delivery person will leave a box without a signature even though that is not what is required on the paperwork. Insurance would, of course, cover any losses but we strongly recommend that you use a delivery address where you can be sure someone will be available to receive the harp.
What if the box is damaged when my harp arrives?
Do not sign for the box until you and the delivery driver document the damage. Take photos of all sides, even the undamaged ones. With the driver still there, remove the harp from the box and check it for damage. If it is damaged, document this with photos as well. If our offices are open, contact us immediately. If not write everything down and get your information and photos to us as soon as possible. We will work with you and with the shipper from there.
Do I have to string my harp when it arrives?
No, your harp arrives fully assembled. All you need to do to start playing it is to tune it.